I am writing to commend your company and particularly the work of one of your employees, Terri Wilkerson. Terri served as my agent from May to July of this year as I went through the process of purchasing my first home. Because of Terri's rare ability to combine the highest professional standard with genuine humanness and empathy for her client, she made my transition from renter to homeowner a pleasurable learning experience.As you know, the purchase of a first house is a rather daunting, traumatic experience for most of us. The complexities of mortgage financing, the mysteries of the housing market, the uncertainties of one's own needs and desires, and the sheer size of the investment, all threaten to overwhelm the novice homeseeker. Terri made this potentially overwhelming experience not only manageable but also even enjoyable for me. Each step of the way she explained in the most intelligible manner the information I needed to know in order to make an informed decision. Her knowledge of the market is truly impressive. Just as important, she helped me to understand my own expectations and needs as a potential homeowner. Her patience, expertise, and persistence on behalf of a client speak well of her as an individual as well as a professional. All of Terri's special qualities helped me in finding my house in an informed, timely, unpressured, self-confident way.I want to congratulate you for having a winner like Terri in your employ. I am happy to be able to recommend Terri and your company to my friends and colleagues enthusiastically, just as she was recommended to me by friends who have profited from her expertise.
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